Last Updated: July 16, 2026
These Terms and Conditions govern your access to and use of gonextstepflooring.com, including its pages, forms, content, features, and related online services.
The website is owned and operated by Next Step Flooring Inc., referred to in these Terms as “Next Step Flooring,” “Company,” “we,” “us,” or “our.”
By accessing the website, submitting an inquiry, requesting an estimate, calling us, emailing us, or otherwise using the website, you agree to these Terms. Do not use the website if you do not agree with them.
The website provides general information about our flooring services, service areas, previous work, estimated pricing ranges, and methods for contacting us or requesting an estimate.
Website content is provided for informational purposes only. It does not constitute:
A binding proposal or offer
A final project estimate
A construction or home-improvement contract
Engineering, structural, environmental, legal, or professional advice
A guarantee that a particular service, material, price, result, or schedule will be available
Submitting a form or contacting us does not create a contractor-client relationship and does not obligate either party to proceed with a project.
Services described on the website may include:
Hardwood flooring installation
Engineered hardwood installation
Floor restoration and refinishing
Hardwood floor repair
Floor leveling
Subfloor preparation and repair
Flooring demolition and removal
Flooring replacement
Dust-controlled sanding and demolition
Material selection and related flooring services
The exact services included in a project will be listed in the written estimate or contract signed by the customer and Next Step Flooring.
We may modify, expand, limit, or discontinue any website-described service at any time.
All prices, cost-per-square-foot figures, savings examples, project durations, ranges, and other cost information displayed on the website are general estimates provided for informational and planning purposes only.
Website pricing is not a quote, offer, guarantee, or binding contract price. Actual pricing may be higher or lower.
Project pricing may be affected by factors including:
Total square footage
Number, size, and layout of rooms
Flooring type, species, grade, width, thickness, finish, and manufacturer
Material availability, supplier pricing, shipping, and delivery costs
Straight-lay, diagonal, border, herringbone, chevron, parquet, or other patterns
Existing flooring type and number of flooring layers
Adhesive, mortar, fastener, or underlayment removal
Demolition difficulty and disposal requirements
Subfloor material and condition
Floor flatness, slopes, settlement, movement, and structural conditions
Moisture levels and required moisture-control systems
Rot, mold, mildew, pest damage, leaks, or water intrusion
Asbestos, lead, silica, or other hazardous or regulated materials
Required subfloor repair, patching, grinding, leveling, or replacement
Board repairs, gap filling, stain matching, and custom color work
Number and type of finish coats
Stairs, landings, closets, transitions, borders, vents, and baseboards
Furniture, appliance, equipment, or personal-property moving
Occupied-property working conditions
Site access, elevators, parking, loading restrictions, and travel
Condominium, apartment, commercial, or homeowners-association requirements
Building rules, work-hour restrictions, permits, inspections, or approvals
Material waste allowances and site-specific cutting requirements
Customer-requested changes
Conditions that could not reasonably be observed before demolition
Taxes, governmental charges, permit fees, and disposal fees
Labor, supplier, fuel, and market-price changes
A price becomes binding only when it is included in a written estimate or contract signed by the customer and Next Step Flooring.
An on-site estimate is based on conditions that are visible and reasonably accessible at the time of inspection.
Unless expressly included in writing, an estimate does not include:
Destructive testing
Removal of flooring, walls, baseboards, or building materials for inspection
Structural engineering
Plumbing or electrical investigation
Mold, asbestos, lead, or environmental testing
Laboratory testing
Inspection of inaccessible or concealed areas
Repairs to conditions hidden beneath existing materials
Work outside the scope listed in the estimate
Measurements, moisture readings, visual inspections, and preliminary recommendations represent conditions observed at the time of the visit. Conditions may change before or during the project.
Website Terms do not replace the written contract required for a flooring or home-improvement project.
Before covered work begins, the customer may be required to sign a separate written estimate, proposal, work authorization, or home-improvement contract containing the project-specific terms, including:
Customer and property information
Scope of work
Materials and products
Contract price
Payment schedule
Approximate start and completion dates
Warranty terms
Exclusions
Cancellation rights
Required legal notices
Change-order procedures
When these Website Terms conflict with a signed project contract, the signed project contract controls with respect to that project.
Flooring conditions are frequently concealed beneath existing flooring, adhesive, underlayment, baseboards, cabinets, appliances, or other building components.
After demolition or work begins, we may discover conditions that were not visible during the original inspection, including:
Damaged, loose, deteriorated, or missing subflooring
Moisture or vapor problems
Rot, mold, mildew, or pest damage
Structural movement or framing problems
Excessive floor variation
Multiple flooring layers
Unexpected concrete, mortar, adhesive, fasteners, or reinforcement
Plumbing or water leaks
Hazardous or regulated materials
Conditions that prevent manufacturer-compliant installation
Such conditions are not automatically included in the original price unless expressly stated in the signed contract.
We will explain material concealed conditions and, where additional work is recommended or required, provide a written change order describing the added or removed work, price adjustment, and any expected schedule impact.
Except where immediate action is reasonably necessary to prevent injury or additional property damage, additional work will not be performed without the approvals required by the project contract and applicable law.
Changes to the agreed scope, materials, installation method, price, or schedule must be documented in writing when required by the project contract or applicable law.
A change order may be required when:
The customer requests different or additional work
Selected materials become unavailable
Concealed conditions are discovered
A manufacturer requires additional preparation
Required permits, inspections, or association rules affect the work
The customer delays access or preparation
Another contractor’s work changes the flooring scope
A change order may increase or decrease the contract price and may affect the project schedule.
Flooring materials may be discontinued, delayed, backordered, damaged in transit, or subject to supplier allocation.
Wood is a natural product. Samples, website images, showroom pieces, and photographs cannot guarantee an exact match. Natural and manufactured flooring may vary in:
Color
Grain
Mineral streaking
Knots and character
Texture
Sheen
Board length
Pattern
Dye lot
Shade between production batches
Lighting, screen settings, photography, age, oxidation, and surrounding finishes can also affect perceived color.
Reasonable natural variation is not considered a defect.
We may attempt to match existing flooring, stain, sheen, board dimensions, grain, or finish. Exact matching may not be possible because of product discontinuation, aging, sunlight exposure, oxidation, previous finishes, wood variation, or unavailable materials.
Any matching recommendation is a professional best effort and not a guarantee of an invisible or exact match.
The customer is responsible for:
Providing complete and accurate project information
Confirming ownership or authority to authorize work
Identifying property-management or homeowners-association requirements
Securing approvals not expressly included in our contract
Providing safe and timely access to the property
Providing electricity, water, ventilation, and other agreed utilities
Removing cash, jewelry, documents, electronics, artwork, and valuables
Securing children and pets away from the work area
Disclosing known leaks, moisture, mold, asbestos, lead, structural problems, and prior damage
Informing us of concealed pipes, wiring, radiant heating, security systems, or other installations
Following care, curing, ventilation, humidity, and maintenance instructions
Preventing other trades or occupants from damaging completed work
Additional charges or schedule changes may apply when the customer does not complete agreed preparations or provide required access.
Furniture or appliance moving is included only when specifically listed in the written estimate or contract.
We may decline to move fragile, oversized, unsafe, connected, valuable, or specialized items, including:
Pianos
Safes
Aquariums
Medical equipment
Pool tables
Built-in furniture
Gas appliances
Hard-wired equipment
Electronics containing sensitive data
Items requiring licensed plumbing or electrical work
The customer must disclose unusually heavy, fragile, valuable, or connected items before work begins.
Floor demolition, sanding, grinding, cutting, leveling, staining, and installation may produce dust, vibration, noise, odor, and temporary limits on property access.
Dust-control or dustless equipment significantly reduces airborne dust but does not guarantee a completely dust-free environment.
Customers with allergies, respiratory sensitivities, children, pets, or other health concerns should make appropriate arrangements and consult a qualified medical professional when necessary.
Any project start date, completion date, or duration shown on the website or discussed before a signed contract is an estimate only.
Schedules may be affected by:
Material availability
Delivery delays
Weather
Moisture and curing conditions
Hidden site conditions
Customer changes
Building access restrictions
Permit or inspection delays
Supplier or manufacturer delays
Labor availability
Emergencies
Events beyond our reasonable control
We will make reasonable efforts to communicate significant scheduling changes. We are not responsible for delays caused by circumstances outside our reasonable control.
Project deposits, progress payments, final payments, financing arrangements, and accepted payment methods will be stated in the signed project contract.
Payment obligations will comply with applicable California contractor and consumer-protection requirements.
The customer may not withhold undisputed payment because of a separate disputed item. Disputed work should be reported promptly so that it can be inspected and addressed under the applicable contract and warranty terms.
Submitting a website inquiry does not obligate the customer to hire us.
Cancellation and rescheduling rules for estimates or project appointments will be communicated when the appointment is made.
Cancellation rights, fees, material-restocking charges, special-order-material obligations, and project-termination procedures will be governed by the signed project contract and applicable law.
Nothing in these Terms limits a cancellation or rescission right that cannot legally be waived.
Any workmanship warranty applies only when expressly stated in the signed project contract.
Warranty coverage, duration, exclusions, claim procedures, and available remedies will be controlled by that contract.
Manufacturer warranties are provided by the applicable manufacturer and are subject to the manufacturer’s requirements. We do not control and cannot expand a manufacturer’s warranty.
Unless the signed contract states otherwise, warranty coverage does not include problems caused by:
Water intrusion, leaks, flooding, or excessive moisture
Improper indoor humidity
Structural movement or foundation conditions
Subfloor conditions outside our contracted scope
Normal wear, scratches, dents, fading, or aging
Pet damage
Misuse, abuse, negligence, or improper maintenance
Improper cleaning products or methods
Failure to follow curing or care instructions
Work performed by another contractor
Customer-supplied or defective materials
Manufacturer defects
Conditions disclosed and excluded in writing
Nothing in these Terms excludes warranties or remedies that cannot legally be excluded.
When a customer supplies flooring or other materials, the customer is responsible for product selection, quantity, quality, delivery, suitability, acclimation requirements, warranties, and replacement availability.
We are not responsible for delays, defects, shortages, color variation, damage, or performance problems associated with customer-supplied materials unless caused directly by our installation work.
Additional charges may apply for sorting, handling, returning, replacing, or working with unsuitable or insufficient materials.
We may stop or postpone work when we reasonably believe that a condition may threaten health, safety, property, legal compliance, or proper installation.
Examples include suspected asbestos, lead, mold, active leaks, unsafe electrical conditions, unstable structures, contaminated materials, pest infestations, or inadequate ventilation.
Testing, abatement, engineering, remediation, or licensed specialty work is not included unless expressly listed in the signed contract.
We may photograph or document project conditions for estimating, measurements, quality control, insurance, warranty administration, safety, change orders, and business records.
Interior photographs identifying the property or customer will not be used for public marketing without permission or another valid authorization.
Customers may request that identifying details be excluded from approved marketing materials.
By contacting us, you authorize us to respond through the communication method you used or provided, including telephone or email.
Providing a telephone number through a general inquiry form does not by itself constitute consent to receive automated marketing text messages.
Where a separate text-message opt-in is presented, consent is voluntary and is not a condition of purchasing services. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out and HELP for assistance.
Website text, design, branding, photographs, graphics, logos, videos, layouts, and other content are owned by or licensed to Next Step Flooring and are protected by applicable intellectual-property laws.
You may view the website for personal and noncommercial purposes. You may not reproduce, republish, sell, scrape, modify, distribute, impersonate, or commercially exploit website content without written permission.
You may not:
Use the website for unlawful or fraudulent purposes
Submit false, misleading, or impersonated information
Attempt to access restricted systems or accounts
Introduce malware, scripts, bots, or harmful code
Interfere with website security or availability
Harvest contact information
Scrape content for unauthorized commercial use
Use the website to infringe another person’s rights
Submit abusive, threatening, defamatory, or discriminatory material
We may restrict access or report conduct when reasonably necessary to protect the website, the Company, customers, or others.
The website may link to maps, manufacturers, suppliers, trade organizations, social networks, review platforms, payment providers, or other third-party services.
We do not control third-party websites and are not responsible for their content, availability, security, products, terms, or privacy practices. Accessing a third-party service is at your own discretion and subject to that provider’s policies.
We make reasonable efforts to keep website information accurate and current. However, website content may contain errors, outdated information, incomplete descriptions, or technical problems.
To the fullest extent permitted by law, the website is provided on an “as available” basis without warranties regarding uninterrupted availability, accuracy, suitability, security, or freedom from harmful components.
This website disclaimer does not replace or reduce obligations expressly included in a signed project contract.
To the fullest extent permitted by law, Next Step Flooring will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of, or inability to use, the website.
This limitation does not apply to:
Obligations under a signed project contract
Liability that cannot legally be excluded
Personal injury or property damage caused by legally actionable conduct
Rights and remedies provided by applicable consumer-protection law
To the fullest extent permitted by law, you agree to indemnify and hold Next Step Flooring harmless from third-party claims arising from your unlawful use of the website, violation of these Terms, submission of content you do not have the right to provide, or infringement of another person’s rights.
This provision does not require a consumer to indemnify the Company for the Company’s own unlawful conduct.
These Website Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
Subject to applicable consumer-protection law and any controlling project contract, disputes relating solely to the website may be brought in a court with appropriate jurisdiction in Los Angeles County, California.
We may update these Terms to reflect changes in the website, business practices, or legal requirements.
The updated version will be posted with a revised “Last Updated” date. Changes apply prospectively from the effective date unless applicable law requires otherwise.
If any provision is found invalid or unenforceable, it will be enforced to the maximum extent legally permitted, and the remaining provisions will remain in effect.
Failure to enforce a provision of these Terms does not waive the right to enforce it later.
Questions concerning these Terms may be directed to:
Next Step Flooring Inc.
15215 Rayen St. #9
North Hills, CA 91343
Phone: (747) 244-2660
Email: JMorales@gonextstepflooring.com
Website: gonextstepflooring.com
