Last Updated: July 16, 2026
Next Step Flooring Inc. respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Next Step Flooring Inc., referred to as “Next Step Flooring,” “Company,” “we,” “us,” or “our,” collects, uses, retains, protects, and discloses information when you:
Visit gonextstepflooring.com
Submit a contact or estimate-request form
Call, email, or otherwise communicate with us
Schedule an estimate
Request or receive flooring services
Interact with our advertisements, social profiles, or third-party business pages
By using the website or providing information to us, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you interact with us.
We may collect:
First and last name
Email address
Telephone number
Mailing address
Project or service address
City and ZIP code
Preferred communication method
We may collect:
Service requested
Property type
Project timeline
Flooring type and preferences
Approximate square footage
Measurements
Existing-floor and subfloor conditions
Material and finish selections
Access requirements
Photographs or videos of the property
Information about moisture, damage, repairs, or previous work
Appointment, estimate, and project notes
Warranty and service history
We may collect the contents of communications sent through:
Website forms
Telephone calls
Text messages
Social-media messages
Review or referral platforms
Calls may be recorded only when permitted by law and after any legally required notice or consent.
When you become a customer, we may collect:
Estimates and proposals
Signed contracts
Change orders
Invoices
Payment status
Material orders
Supplier and delivery information
Warranty records
Customer-service records
Tax and accounting records
When payment is processed through a third-party payment provider, that provider may collect payment-card or banking information directly. We may receive transaction confirmation and limited payment-related information without receiving complete card details.
When you visit the website, we or our service providers may automatically collect:
Internet Protocol address
Browser type
Device type
Operating system
Approximate location derived from an IP address
Referring page
Pages viewed
Buttons or links selected
Date and time of access
Session duration
Cookie or device identifiers
Website errors and performance data
We may collect information about how you heard about us, such as through:
Search engines
Online advertisements
Social media
Customer referrals
Contractors or business partners
Review websites
Printed advertising
We may collect information:
Directly from you
From your browser or device
From a property owner, tenant, manager, or authorized representative
From suppliers, subcontractors, or service providers
From referral sources
From public business directories and review platforms
From advertising, analytics, or social-media platforms, where permitted
We may use personal information to:
Respond to questions and inquiries
Contact you about a requested estimate
Schedule consultations and on-site visits
Measure, evaluate, price, and plan flooring work
Prepare estimates, proposals, and contracts
Provide installation, restoration, repair, leveling, demolition, and replacement services
Order and deliver project materials
Coordinate employees, subcontractors, suppliers, and service providers
Process payments and maintain accounting records
Provide project, warranty, and customer support
Document site conditions and completed work
Communicate schedule changes and project updates
Confirm customer instructions and approvals
Detect fraud, abuse, security incidents, or unlawful activity
Maintain and improve the website
Understand website traffic and performance
Comply with licensing, tax, insurance, accounting, and legal obligations
Establish, exercise, or defend legal claims
Send marketing communications when permitted by law and consistent with your choices
We will not use personal information for a materially different purpose without providing any notice or consent required by applicable law.
The website may use cookies and similar technologies to:
Enable essential website functions
Remember preferences
Protect forms from spam or abuse
Measure website traffic
Diagnose errors
Understand how visitors use the website
Evaluate marketing performance
Provide embedded maps, videos, fonts, or other features
Cookies may be placed by us or by service providers.
You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.
Where legally required, we will provide additional cookie choices or consent controls.
We may use website analytics or advertising services to understand website traffic, measure campaigns, and improve our services.
These providers may receive limited technical information such as IP address, device information, browser activity, referring page, and cookie identifiers.
We do not authorize service providers to use customer project information or mobile opt-in information for their own unrelated marketing.
Where a disclosure is legally considered a “sale” or “sharing” of personal information, we will provide any notice and opt-out mechanism required by applicable law.
We may disclose information to the following categories of recipients when reasonably necessary.
Information may be accessed by personnel who need it to respond to inquiries, prepare estimates, perform work, manage projects, handle billing, or provide customer support.
We may disclose necessary project information to:
Installers
Subcontractors
Material suppliers
Delivery providers
Disposal providers
Inspectors
Specialty contractors
Property managers
Other providers involved in an authorized project
Only information reasonably necessary for the relevant work should be provided.
We may use vendors that provide:
Website hosting
Email services
Form processing
Customer-management systems
Cloud storage
Scheduling
Communications
Spam prevention
Analytics
Advertising support
Payment processing
Accounting
Data security
Document signing
These providers may process information on our behalf subject to applicable contractual and legal restrictions.
We may disclose information to attorneys, accountants, insurers, auditors, consultants, or other professional advisors when reasonably necessary.
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with a law, subpoena, court order, or governmental request
Enforce a contract
Protect the rights, property, or safety of customers, workers, the Company, or others
Investigate fraud, security incidents, or unlawful activity
Make or defend an insurance or legal claim
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
We do not sell personal information to third parties for money.
We do not sell or rent customer lists, project details, telephone numbers, email addresses, text-message consent records, or mobile opt-in information.
Limited technical information associated with analytics or advertising technologies may be treated as “sharing” under certain privacy laws. Where applicable, users may exercise the legally available opt-out rights described below.
When you provide contact information, we may use it to:
Respond to your request
Schedule an estimate
Confirm an appointment
Discuss your project
Send project updates
Provide invoices or warranty information
Respond to customer-support requests
We may send promotional emails when permitted by law. Marketing emails will include an available unsubscribe method.
Unsubscribing from marketing emails does not prevent us from sending transactional or project-related communications.
Providing a telephone number through a general contact form does not by itself constitute consent to automated marketing text messages.
When a separate text-message opt-in is presented:
Consent is voluntary
Consent is not a condition of purchasing services
Message frequency may vary
Message and data rates may apply
Reply STOP to unsubscribe
Reply HELP for assistance
Mobile information, text-message opt-in data, and consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be provided to messaging and technology providers solely as necessary to deliver and manage authorized communications.
We may take or receive project photographs for:
Estimating
Measuring
Documenting existing conditions
Change orders
Quality control
Project records
Warranty administration
Insurance or dispute resolution
We will not intentionally publish photographs that identify a customer, address, or private residential interior for marketing without permission or another valid legal basis.
Customers should avoid sending photographs containing people, private documents, computer screens, security codes, financial records, or other unrelated sensitive information.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
Retention periods may depend on:
Whether an estimate or project remains active
The length of our customer relationship
Warranty periods
Contract, payment, tax, accounting, insurance, and licensing requirements
Applicable limitation periods
Safety, fraud-prevention, and dispute-resolution needs
Whether the information is needed to establish or defend a legal claim
Information that is no longer reasonably required may be deleted, de-identified, or securely archived, subject to legal and operational requirements.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, email system, storage platform, or transmission method can be guaranteed to be completely secure. You should not send highly sensitive information through an ordinary website form or unencrypted email.
If we become aware of a data incident requiring notification, we will provide notice as required by applicable law.
Depending on your location and applicable law, you may have the right to request that we:
Confirm whether we process your personal information
Provide access to personal information
Correct inaccurate information
Delete certain information
Provide information in a portable format
Restrict or object to certain processing
Stop certain marketing communications
Opt you out of legally defined sale or sharing
Limit certain uses of sensitive personal information
Explain categories of information collected, used, or disclosed
These rights may be subject to exceptions. For example, we may retain information needed to complete a contract, honor a warranty, maintain transaction records, comply with law, prevent fraud, or establish or defend legal claims.
California residents may have privacy rights under applicable California law.
Categories of personal information we may collect include:
Identifiers, such as name, email address, telephone number, IP address, and property address
Customer-record information, such as project, service, contract, and payment information
Commercial information, such as services requested, estimates, purchases, and warranty history
Internet or electronic-network activity, such as website and device information
Geolocation information, such as approximate location or project location
Audio or visual information, such as project photographs and authorized communications
Professional information when interacting with property managers, contractors, or business customers
Inferences concerning service needs or flooring preferences
We collect these categories from the sources and for the purposes described in this Policy.
We may disclose these categories to service providers, contractors, suppliers, professional advisors, government authorities, or business-transaction recipients as described in this Policy.
To the extent applicable law provides a right to opt out of sale or sharing, we will process eligible requests and legally recognized browser-based opt-out signals as required.
We will not unlawfully discriminate against a person for exercising an applicable privacy right.
To submit a privacy request, contact:
Email: JMorales@gonextstepflooring.com
Phone: (747) 244-2660
Please state that your message concerns a “Privacy Request” and describe the right you wish to exercise.
We may need to verify your identity before completing a request. Verification information will be used only to process and protect the request.
An authorized agent may submit a request when permitted by law. We may require evidence of authorization and identity verification.
Some browsers provide a “Do Not Track” setting. Because there is no single universally accepted technical standard for Do Not Track signals, the website may not respond to traditional Do Not Track settings.
Where applicable law requires recognition of a legally valid opt-out preference signal, we will process that signal as required.
The website and our flooring services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has provided personal information without appropriate authorization.
The website may link to maps, manufacturers, suppliers, trade organizations, review websites, social networks, or other third-party services.
Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content of third-party websites.
The website is operated for a California-based flooring business serving customers primarily in Southern California.
Information submitted from another country may be processed and stored in the United States, where privacy laws may differ from those in the visitor’s location.
We may update this Privacy Policy when our services, technology, vendors, or legal obligations change.
The updated version will be posted on the website with a revised “Last Updated” date. Material changes will be communicated through additional notice when required by law.
Questions, concerns, or privacy requests may be directed to:
Next Step Flooring Inc.
15215 Rayen St. #9
North Hills, CA 91343
Phone: (747) 244-2660
Email: JMorales@gonextstepflooring.com
Website: gonextstepflooring.com
